HAVE SOME QUESTIONS?
Click On The Most Frequently Asked Questions Below To See If We Have Your Answer.
ABOUT US
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What's the difference between Swooc Games & Splinter Woodworking Co?
We started as Splinter Woodworking Co. in 2015 in Delray Beach, FL. We have since expanded to all sorts of awesome games and now go by Swooc Games (Swooc is short for Splinter Woodworking Co.). Nothing has changed except the name, and the fact that we are adding way more cool games.
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Where is SWOOC located?
We have locations in Delray Beach, FL & North Las Vegas, NV.
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What's the difference between Swooc Games & Splinter Woodworking Co?
We started as Splinter Woodworking Co. in 2015 in Delray Beach, FL. We have since expanded to all sorts of awesome games and now go by Swooc Games (Swooc is short for Splinter Woodworking Co.). Nothing has changed except the name, and the fact that we are adding way more cool games.
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Where is SWOOC located?
We have locations in Delray Beach, FL & North Las Vegas, NV.
ORDERS / SHIPPING / RETURNS
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Where can I find more information on a specific product?
The product page for each one of our games has a detailed FAQ for that specific product, contents, materials, uses, care, etc.
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When will I receive my game?
All orders are shipped within 24 hours. Delivery time is 2-6 business days.
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Why do you use wood from New Zealand?
New Zealand has the most advanced sustainable forestry practices in the world. The quality and durability is superb, and it is completely sustainable.
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How do I know a tree has been planted for my order?
You will receive a certificate for your planted tree inside your game's packaging. Through our partnership with TREES, a 501(c)(3) non-profit, they act as an independent third party to plant and track our trees count.
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Which countries are the trees planted in?
Currently we are planting trees in Cameroon, Kenya, Senegal, Uganda, and Tanzania.
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There's a problem with my order. What should I do?
Please Contact Us and we will take care of it right away.
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How can I modify or cancel my order?
Please Contact Us and we will take care of it right away.
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Part of my game is missing/lost/damaged. Can I get a replacement part?
Of course! We are more than happy to replace the part for you. Please Contact Us and we will take care of it right away.
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I would like to return my game. What do I need to do?
Please Contact Us and we will provide you with a prepaid return label. Once the return has been received we will refund 100% of the purchase price. Return shipping is always free.
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Can I include a gift note?
Absolutely! There is a note section when you check out. Simply add your gift message here and we will print the message on your packing slip.
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This is a gift. Can you remove pricing information from the packing slip?
Pricing information is never included on the packing slip so this is not a problem.
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I need to make sure my order arrives by a specific date. How do I do that?
Please Contact Us and we will confirm your expected delivery date. We can confirm both prior and after you have placed your order.
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Can your products be customized?
No, we do not offer customization.
-
Where can I find more information on a specific product?
The product page for each one of our games has a detailed FAQ for that specific product, contents, materials, uses, care, etc.
-
When will I receive my game?
All orders are shipped within 24 hours. Delivery time is 2-6 business days.
-
Why do you use wood from New Zealand?
New Zealand has the most advanced sustainable forestry practices in the world. The quality and durability is superb, and it is completely sustainable.
-
How do I know a tree has been planted for my order?
You will receive a certificate for your planted tree inside your game's packaging. Through our partnership with TREES, a 501(c)(3) non-profit, they act as an independent third party to plant and track our trees count.
-
Which countries are the trees planted in?
Currently we are planting trees in Cameroon, Kenya, Senegal, Uganda, and Tanzania.
-
There's a problem with my order. What should I do?
Please Contact Us and we will take care of it right away.
-
How can I modify or cancel my order?
Please Contact Us and we will take care of it right away.
-
Part of my game is missing/lost/damaged. Can I get a replacement part?
Of course! We are more than happy to replace the part for you. Please Contact Us and we will take care of it right away.
-
I would like to return my game. What do I need to do?
Please Contact Us and we will provide you with a prepaid return label. Once the return has been received we will refund 100% of the purchase price. Return shipping is always free.
-
Can I include a gift note?
Absolutely! There is a note section when you check out. Simply add your gift message here and we will print the message on your packing slip.
-
This is a gift. Can you remove pricing information from the packing slip?
Pricing information is never included on the packing slip so this is not a problem.
-
I need to make sure my order arrives by a specific date. How do I do that?
Please Contact Us and we will confirm your expected delivery date. We can confirm both prior and after you have placed your order.
-
Can your products be customized?
No, we do not offer customization.
SEE WHAT PEOPLE ARE SAYING!
★ ★ ★ ★ ★
“This item came carefully packaged, and you can tell how much care, time and craftsmanship goes into this product! Would definitely order from them again!”
- Molly M.
★ ★ ★ ★ ★
“Prompt shipment, as described. Beautiful craftsmanship and substantially well-made for years of use. Very happy and satisfied. Better than expected!"
- Janet C.
★ ★ ★ ★ ★
“This item came carefully packaged, and you can tell how much care, time and craftsmanship goes into this product! Would definitely order from them again!”
- Molly M.
★ ★ ★ ★ ★
“Prompt shipment, as described. Beautiful craftsmanship and substantially well-made for years of use. Very happy and satisfied. Better than expected! Great item!”
- Janet C.
★ ★ ★ ★ ★
“Great quality, fast shipping and great packaging! I’m so excited to give this to my Mom for Mother’s Day!”
- Jessica G.
★ ★ ★ ★ ★
“The quality and craftsmanship is amazing. Stellar communication. We can’t wait to play this weekend!”
- Deanna T.
★ ★ ★ ★ ★
“Great quality, fast shipping and great packaging! I’m so excited to give this to my Mom for Mother’s Day!”
- Jessica G.
★ ★ ★ ★ ★
“The quality and craftsmanship is amazing. Stellar communication with the seller. We can’t wait to play it this weekend!”
- Deanna T.
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